I always go to Big O Tires to get my oil changed and my tires rotated. They sell great quality tires and for a great price too! I never have to wait too long and if I do they offer to drive me somewhere if I want! They have great customer service!
I had an incident somewhat recently where my transmission went out in my vehicle. I went to another Big O in Columbia on the business loop and ended up getting a replacement that was not functional. I went to this Big O and the staff went right to the top and got the regional manager involved and fixed my issues as quickly as they could. Although some Big O's have not been the best in the past for me, this one is amazing and gets my respect.
At some places (a lot of places!) this would just be come-on, sure to find something that needed to be fixed. But after 15 minutes or so one of the managers came over and asked if I had been having any kind of problems? No, I explained, just the light and I thought it might be time for a look-see. He said they checked everything and found nothing that needed attention.
Great service and communication! They have a nice shuttle service and kept their timely promise!
Great! How much do I owe you? Nothing, he said. No charge.
I don’t recall EVER taking one of my cars to dealer for service where they didn’t find something that need an expensive repair. Never. This has happened more than once at Big O Tires.
Here’s why I like Big O Tires. My 5 year old MINI was giving me a ‘service’ light. Been about 7 months (and 5,000 mi) since last visit to the dealership in St. Louis (100 miles away) so I took it by Big O Tires (Missouri Blvd Jefferson City) and asked them to check my fluids and hoses (and stuff like that). They have a Free 22-Point Vehicle Inspection (no appointment needed).
Went in for an oil change. They offered to change a filter of mine. Waited there for over an hr and a half! For an oil change and they weren’t even busy. Turns out they thought they had the filter in the store but didn’t, so they were waiting on the part to arrive to the store and didn’t even bother to inform me of this. I also told them I thought something connected to my exhaust was hanging from my car. They said nothing was wrong. A week later the hanger broke causing my exhaust to drag while I was driving!
Big O Tires is a US Car Repair based in Jefferson City, Missouri. Big O Tires is located at 2410 Missouri Blvd, Jefferson City, MO 65109, USA.
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