And, when I went to bed last night and tried to plug in my charger, I discovered that they destroyed the area where I charge my phone.
I wish I would have read reviews before going to this store. I went in because my phone was stuck in safe mode after traveling and putting it in airplane mode. When I called researched the Internet it told me how to soft reset which involved holding the volume button down. The button stuck. I took it in store and was told by whom I now know to have been the manager that that was common in the Note 4s. I gave specific instructions NOT to hard reset because nothing was backed up. I signed a paper to let them work on it. An hour later, all three male employees remained in back and the girl was up front. Reluctantly, she went to get my phone (wanted me to go get it) and brought it back with a new paper to sign in 3 places. One was once again saying I give permission to have them work on it. I am unsure about the other and then I was to sign under where it said a simple hard factory reset solved the problem. Lucky for them, they lied...they did not hard reset it - my info was still there. So, I scratched that part out and then discovered my phone was damaged. It appeared they took a tool and dug the button out, scratching and putting indentations into what was a PERFECT condition phone. I hand wrote on the bottom of the paper that the technician damaged the phone. The girl didn't want to go back and get the manager. I asked for a copy of the paperwork but she didn't want to do that either so I took a picture of it. I have since tried to call the store three times in the middle of the day and nobody answers. I called customer care and they said there is nothing they can do. So, I am now with a damaged phone, lost three hours of my life, and no recourse.
When I went to this store, to get a sim card for my new phone, the associate in the front of the store was extremely hostile. She did nothing to help me but say "Oh, you have to call customer service to get one." I then went to the other Sprint store in town, the associate there told me they had none left, but was helpful to tell me where to get one and how much it would cost. I am very disappointed in the service I recieved.
Lousy customer service. Makes me want to switch providers!
Loved the customer service recieved from Ashlee and Josh. They were wonderful!! They set up all my emails, apps, everything was transferred over. Just switched from AT&T and couldn't be happier with the service. I'll admit there is spots with not the best service but it was the same with AT&T. I recommend visiting these guys!! Thumbs up!!
I have been with Sprint for about a year now and so far have been pleased. However, my phone screen had cracked and I went to one of the stores in Columbia and one of the tech guys told me I would be able to trade In my phone and pay a $130 damaged device turn in seeing as I have the Samsung for life, but when I finally got up to the rep desk they didn't want to take the time to do all of that and said I needed to pay $500 and pay the phone off and then $100 activation for my new phone. Needless to say I left that store and the next day went to this store in Jeff and a rep named Ethan helped me out and I traded my phone in for the $130 and got my new one without any activation fees and even got a phone case and liquid glass for 25% off!
Sprint Store is a US Electronics Store based in Jefferson City, Missouri. Sprint Store is located at 2120 Missouri Blvd, Jefferson City, MO 65109, USA.
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