Matthew is my hero today! A mom sure does appreciate this! Shoe Carnival has great sales, great customer service, and understand frustrated moms! Thank you!!!
Just want to thank Matthew at Shoe Carnival for assisting me with a poorly made shoe. After less than two months my son's Nike sole came apart from the shoe more than half way. After contacting Nike & receiving NO assistance, they informed me to go back to the store. Matthew was FANTASTIC and understanding, recognizing that even normal wear and tear for less than 60 days could not cause this to happen. He gave me store credit which I used to purchase another pair of shoes right then and a bit more expensive (NOT Nike)... happy to spend my money here!
These guys stayed 30 mins past closing to help me with shoe vouchers for our 4 kids. Manager was awesome, and cashier was cool as u can be! Our kids were being horrible, and they were very understanding! Kudos to u guys working tonight, u have a great team!!
First I want to say the ladies at the Jefferson City location were very helpful! I was in a hurry to buy new basketball shoes for my daughter tonight when we went in I asked for girls basketball shoes and they said they do not sell girls styles but they have a boys section I could look at if I wanted, being strapped on time I went ahead and looked. we did buy the boys style of fila high top basketball shoes. My daughter was very upset that now she has to wear boys shoes to play her first game ever due to timing issues. I would be more likely to buy all our shoes from you if you would start selling a girl's style of basketball shoe please. When your playing sports at a young age spending $100+ on shoes is out of the question. If you can sell boys basketball shoes then you should sell girls basketball shoes. Thank you for helping me ladies from the Jefferson City location, you girls your amazing!
The online service is a big disappointment and there is no way for them to help you once you place an order through the store to the online service. I really don't understand how changing a shoe size is impossible for them to do especially if the shoe hasn't been sent out yet. Do not buy anything from the online store.
Shoe Carnival is a US Shoe Store based in Jefferson City, Missouri. Shoe Carnival is located at 3535 Missouri Blvd, Jefferson City, MO 65109, USA.
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